Privacy policy
1. DATA PROCESSING PRINCIPLES
Melody Apartments and developer Edhotels Ltd collect, store, publish, transmit and store customer data in accordance with the laws and legislation of the country where the hotel is located for the best service of clients and for the performance of contractual relations.
All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, e-mail address and telephone number).
When paying by credit card, the data provided by the Client is protected by the SSL security protocol, ensuring that the information provided cannot be viewed or modified by persons who do not have access to such information. Payment transactions with Visa and MasterCard payment systems are carried out with the help of payment service provider Montonio Finance UAB, which stores the data of the Customer’s cards in accordance with the current legislation of the Republic of Estonia and the European Union. Montonio Finance UAB is a PCI-DSS service provider that meets all the requirements and offers payment solutions, including exchanging payments through Visa and MasterCard between the Parties. Montonio Finance UAB does not transfer personal data received during the execution of payment transactions to third parties. The availability of information for the Parties is limited by the type of card and the last two digits of the card number. If the Hotel needs to return the paid amount to the client in accordance with the terms of cancellation, change of the order and refund, safe environment of Montonio Finance UAB is used for this.
Melody Apartments is responsible for the activities of the authorized data controller and data controller complies fully with Melody Apartments principles of processing personal information. An authorized controller is Melody Apartments.
Collecting non-personal data – it is also collected non-personal data, which can not be directly linked to one specific person (browser version, language preference, location, time spent on the page, etc.) and it is treated as generalized customer behaviour in the Melody Apartments booking engine. Aggregated data is used for upgrading the service/product of the Melody Apartments.
Edhotels Ltd (provider and system administrator of the booking engine) and Melody Apartments keep personal data in their databases and the customer has the right at any time to access his/her personal data and information about the actions performed by him/her. A customer has the right at any time to demand corrections in his/her personal data if the data has changed or is inaccurate for some other reason. To modify/add or remove data, please contact Melody Apartments by e-mail apartments@siapantheon.lv.
Terms and conditions of privacy policy – by using the booking engine you are familiar with and agree to these principles and conditions. We reserve the right to change the general terms and conditions of the Privacy Policy, as appropriate, by informing it on Melody Apartments website. For any questions or concerns regarding the privacy policy or data processing, please contact us by e-mail at apartments@siapantheon.lv.
2. PRINCIPLES OF USING COOKIES
Using cookies
2.1 Melody Apartments website uses cookies to provide a better service for our users.
2.2 The domain belonging to Melody Apartments may, among other things, include an element that saves cookies for third parties.
Declining cookies
2.3 The User has the right not to allow cookies to be saved on their computer. If the Subscriber wishes to decline cookies, they must change their browser settings.
2.4 Different browsers use different methods to decline cookies. More information can be found on the website http://www.allaboutcookies.org/.
2.5 The User has to take into account that not all of the website’s functions may be available to them if they block cookies.
What is a cookie?
2.6 A cookie is a text file which is sent to and saved on the User’s computer by the websites that the user visits. Cookies are saved in the directory of files in the User’s browser. If the User has previously visited a website, the browser will read the cookie and forward this information to the website or element that originally saved the cookie. Additional information about cookies can be found on the website http://www.allaboutcookies.org/.
2.7 Cookies enable statistics regarding the website use and the popularity of different sections and other actions on a website to be monitored. The information received by the cookies is utilised to make the website more convenient to use and to improve the content of the website.
Types of cookies used on the website
2.8 Permanent cookies are necessary to navigate the website and use its contents. Users are unable to use all of the website’s functions without permanent cookies.
2.9 Session cookies enable the website to remember previous choices made by the User (username, language settings, etc.) and provide more efficient and personal functions.
2.10 Tracking cookies collect data about a user’s behaviour on the website. Information received by tracking cookies helps make the website more convenient to use.